IT Supervisor - Retail Canada Divison (Lifestyle)

Lifestyle Hearing Corporation provides a culture where all employees are encouraged to reach their highest potential. We have comprehensive training and mentorship programs which ensure that you will
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Formed in 2019, through the merger of Sivantos and Widex, WS Audiology combines over 140 years’ experience in pioneering the use of technology to help people with hearing loss hear the sounds that make life wonderful. We are active in over 125 markets and employ 11,000 people worldwide. Our broad portfolio of hearing related products and services generates annual revenues of around EUR 1.7 billion.

Key Functions and Responsibilities:

The IT Supervisor will oversee the day to day operations of the IT Service Desk and projects. We are looking for a well-spoken individual that can work on IT infrastructure projects and technical support requests.

  • Coach and mentor Tech Support staff members on processes, applications, hardware, and related tools
  • Foster an engaging work environment within the department, encouraging accountability, open communication, teamwork, and a commitment to serving the customer
  • Handle escalations quickly and effectively
  • Represent IT at project meetings and working with other functional teams
  • Consistently look for ways to improve end user experience as well as the staff’s ability to support them
  • Develop and maintain internal process and training documentation
  • Communicate with external vendors when necessary to order equipment, services and dispatches
  • Develop, plan and lead various information technology projects
  • Work with IT Director on projects and escalate trouble tickets or requests when necessary
  • Use the existing ticketing system and inventory management system for communication and documentation
  • Report any performance or team issues with IT Director

 

Education, Licenses, Certifications:

  • Degree or diploma in related field.

 

Knowledge, Skills and Abilities

  • Customer Service and Team based mindset is key to being successful in this position and organization
  • Advanced knowledge of Windows Operating Systems, Active Directory, Exchange, Microsoft Office Suite, Outlook 356, SharePoint, VOIP systems, LogMeIn, Ticketing Systems
  • Experience in Project Management for deployments and migrations
  • Understanding of phone systems, switches, routers and networking protocols
  • Willingness to learn and use new computer programs/applications
  • Ability to pay close attention to detail with a high degree of accuracy
  • Ability to work quickly, accurately and independently in a fast-paced environment
  • Ability to follow procedures and respect confidentiality
  • Ability to communicate detailed or technical information clearly, accurately, and concisely 
  • Experience interacting with customers/clients
  • Must be able to balance and prioritize multiple tasks and projects
  • Understanding of ITIL / ITSM

 

Experience:

  • 5+ years of hands on experience with IT Infrastructure support in an enterprise environment
  • 3+ years supervisory and leadership experience
  • 3+ years IT project management experience

 

Travel:

  • As required

 

Or, know someone who would be a perfect fit? Let them know!

Ontario - Lifestyle Hearing

197 Hanlon Creek Boulevard
N1C 1C1 Guelph Directions

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