Area Manager - Retail Canada - GTA

At Helix Hearing Care, we are the pioneers of innovative solutions, who have a shared passion for positive impact, and always go above and beyond as a team!
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Formed in 2019 through the merger of Sivantos and Widex, WS Audiology combines over 140 years of experience in pioneering better solutions to help people with hearing loss. With a passion for impact, our 11.000 employees are committed to achieving our purpose: wonderful sound for all. With brands like Signia, Widex, Audio Service, Rexton and Vibe, and with diverse assets across wholesale, retail, online, managed care and diagnostic solutions, we are active in over 125 markets. Going beyond together, we achieve annual revenues of around EUR 2 billion.

At Helix Hearing Care, a division of WS Audiology, we are looking for an engaging Area Manager for our GTA region. The ideal candidate will be passionate about building strong relationships and delivering solutions to our customers in relation to our superior product portfolio.

Key Responsibilities:

At Helix Hearing Care, we are the pioneers of innovative solutions, who have a shared passion for positive impact, and always go above and beyond as a team!  

As the Area Manager, your primary responsibilities may include, but will not be limited to, the following: 

Clinical Operations and Administration 

  • Manage and drive sales strategies to support clinic and region to achieve sales and profit objectives  
  • Oversee and monitor operations to ensure optimum use of staff time and resource efficiencies while providing leadership and motivation to achieve clinic goals 
  • Ensure office flow adheres to Lifestyle Hearing best practices, including schedule management, customer management and revenue maximization 
  • Monitor customer chart processing including proper assembly, maintenance, and completion 
  • Manage operating procedures, including retail operating system (TCM/Harp), directly related to clinic management while ensuring adherence and compliance to regulations 
  • Plan and oversee communications including monthly staff meetings  
  • Maintain knowledge of all departments within Lifestyle Hearing and how each functions and supports the clinics 
  • Ensure all reporting and communications are accurate and timely 
  • Finance: Monitor reports, gathers clinic/region information, and oversees finance related activities at the clinic level (ie. A/R, inventory, bank deposits, etc.)   
  • Maintain knowledge of product/equipment including minor trouble shooting, working knowledge of vendors and contractor services 
  • Conduct clinic audits to assess facility and equipment compliance to company standards 

Coaching & Development 

  • Ensure team members have an individualized coaching plan that meets Company and individual objectives, documenting performance metrics, measuring outcomes, and ensuring continuous improvement 
  • Develop and implement coaching methods to drive individual accountability and reflective practice where applicable 
  • Where performance does not meet company standards, work with HR to implement a Performance Improvement Plan (PIP).  This includes documenting and communicating expectations and timelines 
  • Perform on-going observations of team members 

Human Resources 

  • Oversee, participate, and monitor activities and processes associated with all clinic staff including training, scheduling, performance reviews and disciplinary actions 
  • Assist with education of new and existing employees to achieve maximum success in the field 
  • Participate in the interview process for new employee recruitments 
  • Maintain excellent working relationships fostering a culture of teamwork 
  • Ensure health and safety standards are maintained in the region  

Customer Service 

  • Oversee, monitor, and respond to customer satisfaction levels 
  • Assist with programs to enhance customer recruitment and retention 
  • Ensure that the clinic staff adhere to the company’s mission of providing high quality customer service 
  • Respond to all customer concerns, identify cause of customer problem/complaint, and proactively recommend and implement corrections 

Facilities Management 

  • Monitor and ensure high-quality appearance of waiting room, hallways, bathrooms, and employee work area 
  • Work with Facilities department to manage all leases 
  • Work with Facilities department to coordinate all scheduled repairs, calibrations, and equipment management practices 

Marketing and Business Development 

  • Oversee and support execution of marketing plan for region, including outreach initiatives such as community events and/or physician outreach   
  • Ensure that all communications to and from customers (by phone, correspondence or face-to-face) promote customer satisfaction and revenue production 
  • Identify and create alliances with appropriate groups/industries/associations 
  • Other duties as assigned

Education, Certifications & Experience: 

  • Minimum 5 years of management experience 
  • Business-related degree or degree in Audiology   
  • Valid G driver’s license required 

Knowledge, Skills & Qualities:

  • Experience working in an audiology practice seen as an asset 
  • Knowledge of the Hearing Care industry or the Health Care field seen as an asset 
  • Strong and proven background in administrative practices and business office procedures

Lifestyle Hearing is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process. If you require further information, please contact our Human Resources Department at recruiting@lifestylehearing.com.


Or, know someone who would be a perfect fit? Let them know!

10350 Yonge St
L4C 5K9 Richmond Hill Directions

Stoufville - Wishing Well Health Centre

12637 Tenth Line
L4A 7X3 Whitchurch-Stouffville Directions 905-640-8999

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