Clinical Mentor and Trainer - Lifestyle Hearing Corporation - Retail Canada - BC/AB

At Lifestyle Hearing Corporation, we are the pioneers of innovative solutions, who have a shared passion for positive impact, and always go above and beyond as a team!
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Formed in 2019 through the merger of Sivantos and Widex, WS Audiology combines over 140 years of experience in pioneering better solutions to help people with hearing loss. With a passion for impact, our 11.000 employees are committed to achieving our purpose: wonderful sound for all. With brands like Signia, Widex, Audio Service, Rexton and Vibe, and with diverse assets across wholesale, retail, online, managed care and diagnostic solutions, we are active in over 125 markets. Going beyond together, we achieve annual revenues of around EUR 2 billion. 

At Lifestyle Hearing Corporation, a division of WSAudiology, we are looking for an engaging Clinical Mentor and Trainer to support our clinics in British Columbia and Alberta (e.g. Hear Canada, McNeill Audiology, Zeeman Audiology, etc.). The ideal candidate will be passionate about building strong relationships and delivering solutions to our customers in relation to our superior product portfolio. 

Key Responsibilities: 

At Lifestyle Hearing Corporation, we are the pioneers of innovative solutions, who have a shared passion for positive impact, and always go above and beyond as a team! 

As the Clinical Mentor and Trainer, your primary responsibilities may include, but will not be limited to, the following:

  • Develop and implement Practice Mentorship and Improvement Plans (PMIP) that meet Company and individual clinician objectives, ensuring that baseline and post-mentorship performance metrics are in place to measure outcomes.
  • Implement assessments of specific clinically related skills as directed by management to develop PMIP and associated plans. 
  • Provide guidance and mentorship on all clinical processes including standardized hearing assessment and hearing aid evaluations including prescriptions, fittings and validations, counseling, patient follow-up care, record keeping, regulatory standards. 
  • Help develop and update materials for training, onboarding and clinical support. 
  • Demonstrate strong verbal and written communication skills and ability to maintain clear and concise records related to PMIP and other Quality Assurance-related initiatives. 
  • Demonstrate customer centricity in serving our customers from the first encounter to all future hearing needs. 
  • Maintain an expertise in and be able to provide mentorship in the following areas: the selling, fitting and troubleshooting of current hearing aid technology. 
  • Maintain any required professional membership/license/registration and CEU requirements and provide any supervisory/mentorship duties per regulatory guidelines. 
  • Support with annual review process which includes observations, ongoing coaching, and documentation review. 
  • Recognize audiological equipment needs and follow Company guidelines for appropriate repair and annual calibration. 
  • Follow both Operational and Quality Assurance guidelines as set forth by the Company.
  • Follow the Company’s work and safety procedures and policies. 
  • Attend scheduled meetings. 
  • To achieve and maintain levels of professional statistics that are indicative of a high standard of patient care. 
  • Ensuring patients are followed-up upon so that appropriate patient care is provided in the teams where guidance is provided. 
  • Networking within the medical and patient community as appropriate. 
  • Follow established marketing tools to enhance our business opportunities and provide the avenues to create new ones (i.e. patient referral program). 
  • Performs other related duties as assigned. 

Clinic Support: 

  • When not working in an assigned region or clinic providing direct guidance and mentorship, provide training support or clinic(s) support as assigned by management. 

Patient and Customer Service: 

  • Work with teams to ensure that training needs are identified, and plans are implemented to enhance customer service and sales skills at the clinic level. 
  • Work with managers to oversee, monitor and respond to patient and customer satisfaction levels. 
  • Assist with programs to enhance patient recruitment and retention. 
  • Ensure the clinic staff adheres to the Company’s mission of providing high quality customer service. 
  • Respond to all customer concerns, identify cause of customer problem/complaint and proactively recommend and implement corrections.

Education, Licenses, Certifications: 

  • Minimum education is a master’s degree in Audiology or equivalent. 
  • Where applicable, registration with regulatory college (e.g. CASLPO registration in Ontario) or provincially recognized licensing body/professional membership in other jurisdictions is required. 
  • A minimum of three to five years of proven success as a dispensing clinician is recommended. 
  • Current knowledge of hearing aid software and technology is required. 
  • Where applicable, current registration in good standing with regulatory college (e.g. CASLPO registration in Ontario) or provincially recognized licensing body in other jurisdictions is required. 
  • Eligibility for participating in third party programs is also a requirement. 

Knowledge/Skills/Travel: 

  • Knowledge of the Hearing Care industry and various practice environments 
  • Valid driver’s license is required 
  • Position requires ongoing travel across the regions

Lifestyle Hearing is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process. If you require further information, please contact our Human Resources Department at recruiting@lifestylehearing.com.


Or, know someone who would be a perfect fit? Let them know!

207-1160 Burrard St
V6Z 2E8 Vancouver Directions

Brooks - Zeeman Audiology

636 Alberta St W
T1R Brooks Directions

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