Information Technology·Erlangen, Germany·
Digital Platforms Owner (m/f/d)
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Formed in 2019 through the merger of Sivantos and Widex, WS Audiology combines over 140 years of experience in pioneering better solutions to help people with hearing loss. With a passion for impact, our 11.000 employees are committed to achieving our purpose: wonderful sound for all.
With brands like Signia, Widex, Audio Service, Rexton and Vibe, and with diverse assets across wholesale retail, online, managed care and diagnostic solutions, we are active in over 125 markets. Going beyond together, we achieve annual revenues of around EUR 2 billion.
As a global leader, our ambition is to unlock human potential by making wonderful sound part of everyone’s life.
Learn about us on www.wsa.com and take a look at why you will love working here:
This team is part of Global Digital Platforms Operations where we support Markets/Affiliates (Markets) on multiple platforms and internal customers in relation to our digital presence of our brands, globally.
As an Owner (m/f/d) for Digital Platforms Operations, you will ensure the best possible user experience of our eCommerce systems. You will work closely with internal teams and Markets (some are distributed over multiple geographical locations).
You will report to our Global Director of Digital Platforms Operations.
In this role you will have the following responsibilities:
Communicate consistently and frequently to Management and Stakeholders thorough various channels on the status of the platforms, opportunities for improvement, root cause analysis' and market trends
Manage development teams and vendors to ensure our systems run optimally and provide a superior customer experience and contribute to the development lifecycle for digital platform development
Lead efforts around the topics of Information Security, Hardware/Software Maintenance, and Compliance
As an Owner (m/f/d) for Digital Platform Operations systems, develop and maintain global documentation, process flows and presentations for training and sollutioning
Coordinate business requirements gathering and refining workshops and User Acceptance Testing activities
Establish KPI’s and monitor daily on team, platform, Market adoption, security, hardware performance and adhesion to established protocols, ensuring business requirements are fulfilled
Work with Markets/Stakeholders to support and increase adoption and successful daily operations of Digital Platform Operations systems
Troubleshoot,resolve, perform root cause analysis, and trend all issues, escalate through appropriate channels as needed
We expect you to be solution oriented, facts based, data driven, process focused, technical, organized, and diligent in follow-up activities. Additionally, you are a strong communicator (verbal and written/ live and remotely) that knows when to insist and when to create a win-win opportunity and continually improve. You are a team player, who seeks feedback and engage in positive, constructive discussions with your colleagues. Supports and contributes to a culture of positivity, inclusion, creativity, attention to detail, a collaborative attitude, and a focus on Customer Excellence are part of your strengths.
Functional experience in Online Customer journies, Workflows or Digital Workplaces, Customer Experience
Knowledge of and, execution experience with eCommerce platforms and CMS such as SiteCore is preferred
Experience with Jira Software and Confluence, or similar software
Our corporate language is English, so you need to be confident in English, both verbally and in writing
German language preferred
University degree in engineering, Computer Science, Information Systems or similar
What we offer
We are driven by innovation and development so working with us is a constant learning curve. You will be located at our site in Erlangen with dynamic and progressive colleagues, who are highly skilled and empathetic
We offer flexible working times & opportunities for working from home. You can always get free coffee at the office. We are part of the IG Metall tariff agreement offering attractive compensation and futher benefits like contributions to the company pension plan or child-care.
Join WS Audiology
If this opportunity sounds interesting to you, please submit your application stating your earliest starting date and your salary expectations and we will get back to you as soon as possible. In case of equal qualifications, WSA preferentially considers disabled applicants and people of equal standing.