To deliver on our corporate purpose of making a wonderful sound part of everyone’s life, WS Audiology is looking for a new System Analyst for the Salesforce platform to help us improve our e-commerce solutions.

It is an opportunity to join our newly-built IT Hub with the possibility to work almost fully remotely – it is required to visit our office in Poznan from time to time.

In this role, you will join our international, distracted team, which is reporting to the Director of CRM & Web Platforms. You’ll be dealing also with internal stakeholders responsible for Salesforce, CRM, and other IT team members.

What you will do

As our new System Analyst, you’ll serve as a liaison between multiple business units and technology teams to define processes, identify process improvement opportunities, and implement new functionality and enhancements for the enterprise Customer Relationship Management platform.

In this role you’ll be responsible for:

• Coding - implementation of new features and functionality or changes in the existing code base based on business requirements and business value. Full stack development for new LWC, Lightning Pages, etc.,
• Change Management – Being part of the delivery team and working on the sprint backlog to process assigned work packages within the sprint. Collaborate with global and local Business stakeholders to clarify requirements and organize UAT,
• Support Management - Working on support for Sales, Service & Marketing Clouds in the Salesforce stack within the Service Management tool within WSA. Provide operations support to all end-users globally to run their business,
• Innovation - Stay up to date with development within the Marketing Cloud and Sales Cloud technology stack.

What you bring

To be effective in this role, you need to have an experience with the Salesforce platform. We’re looking for candidates excited about working internal customers, who be able to translate technical details from a product vision, think critically to solve problems, and thrive in a forward-thinking, fun, and innovative work environment.

Experience:

• 2+ years of experience with Salesforce cloud,
• Hands-on experience in software development (Apex, LWC, AuraHTML, JavaScript, AMP Scripts) will be an additional advantage,
• Deep background in Sales & Service Cloud setup,
• Knowledge about system integrations (REST / SOAP), data mapping, and software development principles
• Experience with Jira and Confluence, or similar
• Marketing Cloud knowledge would be beneficial.

Personal competencies:

• Creative and active approach to problem-solving with innovative thinking
• High verbal and written communication skills with the ability to work collaboratively with global teams.
• Demonstrated, great work organization, time management skills, and ability to manage several projects at the same time.

Our corporate language is English, so you need to be fluent in English, both verbally and in writing.

We can offer you

Growth: we have a training budget for you, access to the LinkedIn Learning platform, and the possibility to work with modern technologies within a med-tech company,

Work-life balance: possibility to work almost fully remotely during flexible working hours,

Benefits: private medical care, life insurance, sports card, discounts on our products, integration events, holiday bonus, and much more,

Diversity: a chance to become a part of our newly built IT HUB which will be a part of our global IT Commercial Systems team.

Who we are

At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. With us, you will become part of a truly global company where we care for one another, welcome diversity, and celebrate our successes. Sounds wonderful?

We can't wait to hear from you.

WS Audiology is an equal opportunity employer and is committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.